Warranty Policy

Thank you for choosing Cogace. We are committed to providing high-quality kitchen appliances to support your culinary creativity. Our food slicers are built to last, and we stand behind the craftsmanship of every unit we sell.

Limited Warranty Coverage

Cogace offers a 2-year limited warranty from the date of original purchase. This warranty covers defects in materials and workmanship under normal household use.

What is Covered

• Malfunctions due to defective parts or workmanship
• Electrical or mechanical failures that occur under normal use
• Blade issues not caused by misuse, impact, or improper cleaning

What is Not Covered

• Damage resulting from misuse, abuse, accidents, or commercial use
• Improper maintenance, cleaning, or unauthorized modifications
• Cosmetic damage such as scratches, dents, or normal wear and tear
• Use of the slicer with accessories not manufactured or approved by Cogace
• Damage caused by slicing frozen, bone-in, or extremely hard food items

How to File a Warranty Claim

To submit a warranty claim, please prepare the following information:

• Order number or proof of purchase
• Photos or videos clearly showing the issue
• A detailed description of the problem

Please contact our customer support team at: support@cogace.com. Our team will respond within 2 business days and guide you through the next steps.

Resolution Options

• A replacement product
• A refund
• Replacement parts (such as a blade or handle)
• Repair instructions or troubleshooting support

Warranty Validity

This warranty is valid only for products purchased directly from Cogace.com or from authorized retailers. It is non-transferable and only applies to the original purchaser.

Disclaimer

Cogace reserves the right to determine warranty eligibility. In cases where damage is found to be caused by customer misuse or conditions not covered under this policy, we may offer a discounted replacement instead.