Return & Refund Policy

Overview

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

For pre-order items, the 30-day return period begins on the shipping date, not the order date.

Eligibility for Returns

To be eligible for a return, the item must be:

• In the same condition that you received it
• Unworn or unused
• Free from obvious wear, damage, or signs of use
• With all original accessories included
• In its original packaging
• With tags attached (if applicable)
• Accompanied by the receipt or proof of purchase

Please note: Complimentary gifts and promotional items are not eligible for return.

How to Start a Return

To initiate a return, please contact us at support@cogace.com.

If your return is approved, we’ll provide return instructions and the correct return address. Please do not send items back without first requesting a return, as they will not be accepted.

We encourage customers to contact Cogace Customer Support before initiating a return to confirm whether a return is the best solution for their situation.

Damaged or Incorrect Items

Please inspect your order upon receipt. If you find any defects, damage, or receive the wrong item, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

We do not accept returns for the following items:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

If you’re unsure whether your item is eligible for return, please contact us for clarification before sending it back.

Exchanges

The quickest way to get the item you want is to return the original item and place a new order after the return is accepted.

Shipping & Refund Terms

• For returns due to non-quality-related reasons, the customer is responsible for the return shipping cost and must provide a valid shipping receipt.
• For non-quality-related returns, Cogace will refund the product price only.
• Refund requests under our 30-Day Money-Back Guarantee must be submitted within 30 days after a warranty claim is initiated. Non-quality-related refund requests submitted after this period will not be accepted.
• For products purchased through third-party platforms (such as Amazon) or through Cogace authorized distributors or retailers, please refer to their respective return policies.
• For more information regarding shipping, delivery, and shipment-related issues, please refer to our Shipping & Delivery Policy.

Refund Process

Once the returned item arrives at the Cogace warehouse and passes inspection, the refund process will begin.

We will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method.

Please note that it may take some time for your bank or credit card company to process and post the refund.

Contact

For any questions regarding returns or refunds, feel free to contact us at support@cogace.com.